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The Clean Machine in Carrboro has moved to our Chapel Hill location. Learn More.

Online Store Policies

Order Security:
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers.

Backordered Items:
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. We only bill your credit card for merchandise when it is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Online Store Return Policy:
*This policy covers purchases made at our online store. Please see our retail store return policy if your purchase was made at one of our retail locations.

The Bicycle Chain / Clean Machine Online Store Policies:
Our ultimate goal is for you to be completely satisfied with your purchase from The Bicycle Chain/Clean Machine.  If you receive an item you are dissatisfied with you may return it to any Bicycle Chain/Clean Machine location (bicycles must be returned to the location where they were purchased) for a refund, exchange, or store credit based on the following guidelines:  
Your original receipt is required for all returns and exchanges.
All returns and exchanges must be in original condition and include all accessories, manuals, and original packing materials.  Returns and exchanges may be made at any of our locations, regardless of where the purchase was made except for bicycles which must be returned to the store where they were originally purchased.
30-day return period for refunds:
We accept returns for a full refund for up to 30 days from the date of the original purchase. Please review the exceptions below.

90-day return period for exchanges or store credit:
We accept returns for an exchange or store credit for up to 90 days from the date of the original purchase.
No returns after 90 days.
Restocking fee:
All returned bicycles will incur a 10% restocking fee.
Non-returnable items:
Non-returnable items include labor; consumable items such as food and drink; or items that are damaged or abused.

Refund method:
Refunds for credit card transactions and debit cards will be in the same form as the original purchase.

Pricing Policy:
We do not price match. We do not give out "rain checks", however we always honor prices on back-ordered items.

We work hard to find volume bargains where we can buy in bulk and pass on the savings to you. Due to fluctuations in our inventory and product availability from our distributors, prices and shipping charges are subject to change at any time.
We work hard to keep the information on our website up to date, especially when items are either in limited supply, special order only, or currently back-ordered with our suppliers. If you find any errors on our website, please contact us.