Skip to main content

Retail Store Policies

The Bicycle Chain / Clean Machine Retail Store Policies:
Our ultimate goal is for you to be completely satisfied with your purchase from The Bicycle Chain/Clean Machine.  If you receive an item you are dissatisfied with you may return it to any Bicycle Chain/Clean Machine location (bicycles must be returned to the location where they were purchased) for a refund, exchange, or store credit based on the following guidelines:  
Forms of payment:
We accept Cash; and Checks, Credit Cards, Debit Cards and Traveler's Checks with proper ID.
There is a $250 limit on purchases made with a check.
All returned checks will incur a 25$ processing fee.
Your original receipt is required for all returns and exchanges:
All returns and exchanges must be in original condition and include all accessories, manuals, and original packing materials.  Returns and exchanges may be made at any of our locations, regardless of where the purchase was made except for bicycles which must be returned to the store where they were originally purchased.
30-day return period for refunds:
We accept returns for a full refund for up to 30 days from the date of the original purchase. Please review the exceptions below.

90-day return period for exchanges or store credit:
We accept returns for an exchange or store credit for up to 90 days from the date of the original purchase.
No returns after 90 days.
Restocking fee:
All returned bicycles will incur a 10% restocking fee.
Non-returnable items:
Non-returnable items include labor; consumable items such as food and drink; or items that are damaged or abused. Opened movies can be exchanged for the identical item but cannot be returned for a refund.

Refund method:
Refunds for cash transactions will be made in the form of a company check.  Refunds for check transactions will be made in the form of a company check after a 21 day waiting period.  Refunds for credit card transactions and debit cards will be in the same form as the original purchase.
All layaways require a 20% non-refundable deposit.
All layaways must be closed out within 90 days.
Special orders:
All special orders require a 50% non-refundable deposit.
All special orders placed during a sale event must be paid in full at the time of the sale in order to receive the sale pricing.
All special order sales are final.
All special orders must be picked up within 90 days.
The Bicycle Chain / Clean Machine reserves the right to deny any return.