Retail Store Price Guarantee
The Bicycle Chain / Clean Machine Price Guarantee:
- If you are about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot.
- Already bought? We'll refund you the price difference for up to 30 days after your purchase.
- Either way, simply bring in proof of price while that lower price is in effect.
- Exclusions apply. See store employee for complete details.
The Bicycle Chain / Clean Machine Price Guarantee does not apply to closeout or discontinued bike models and/or sizes no longer in stock at our stores, our competitors' free offers, limited-quantity items, open-box items, scratch and ding items, demo items, or clearance items. The policy does not apply to typographical errors or a competitor's price that results from a price match.
What is considered a local retail competitor?
A retail store located in the Triangle market area - Raleigh, Durham, Chapel Hill, Apex, Cary.
What is considered "proof" of price?
If you have already purchased the item, the best way to show proof of price is to bring in your original Bicycle Chain / Clean Machine receipt, plus the competitor's current ad. We reserve the right to call the competitor's store to verify the lower price and availability of the item.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, it is not eligible for price matching. Likewise, if The Bicycle Chain / Clean Machine has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Are labor rates eligible for price matching?
Due to the differences in services being performed, The Bicycle Chain / Clean Machine does not match competitors' labor rates.
What does it mean not to match a competitor's price that results in a price match?
The Bicycle Chain / Clean Machine will not price match to a local competitor's price that has already been reduced by a price match.
Can I have my price match request processed over the phone or online?
We are currently not able to process your request over the phone or online.
What if I find a lower price at another Bicycle Chain / Clean Machine store?
If an item you purchased at The Bicycle Chain / Clean Machine is advertised at a lower price at another Bicycle Chain / Clean Machine store within 30 days of your original receipt purchase, we will refund you 100% of the price difference. Simply bring in your original receipt while that lower price is still in effect. Closeout or discontinued bike models and/or sizes no longer in stock at our stores, clearance items, scratch and ding items, or demo items are not eligible for price matching.
Does The Bicycle Chain / Clean Machine match prices of Internet retailers?
If you made your purchase at The Bicycle Chain / Clean Machine, and you find an Internet retailer with a local retail store honoring its own online prices, we'll match their price. Internet-only retailers are exempt from our price matching program, as well as Web-exclusive offers. Eligible items must be the same brand and model, and currently in stock at the competitor's store.