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Online Store Policies

Shipping Information:

For orders weighing less than 5 pounds:

Orders up to $49.99 will incur a $10 shipping fee.
Orders of $50 or more will ship for free.

For orders weighing over 5 pounds and all bicycles:

Shipping fee will be determined at check out based on the weight of the product.

We ship products via UPS Ground and the US Postal Service.

Orders for in-stock product usually ship within three business days after being placed.

We will require a signature for delivery at our discretion. If an order's shipping address differs from the billing address, the shipping costs are excessive, or the order total is high, you can expect to have to sign for receipt. UPS will attempt three deliveries or hold shipments at their local distribution center if you need to make other arrangements.

Additionally, we offer select items we do not maintain in our current warehouse inventory. Those items usually ship from seven to ten business days after your order. You will be contacted directly if longer lead times are in effect. We do our best to make sure that our catalog contains currently available merchandise.

We do not ship orders to USPS or private mailbox centers.
We do not ship outside of the continental 48 United States.
We reserve the right to cancel any online order at our discretion.

Order Security:
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers.

Backordered Items:
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. We only bill your credit card for merchandise when it is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Online Store Return Policy:
*This policy covers purchases made at our online store.  Please see our retail store return policy if your purchase was made at one of our retail locations.

NOTE: All online store returns must be shipped back to our warehouse. Our retail stores will not accept returns for online sales.

The Bicycle Chain stands behind our merchandise. If you do need to return an item, please return the item in the original packaging by the parcel carrier of your choice. Make sure you retain tracking information. Please include a copy of the receipt.

Unopened items in their original packaging in good condition, damaged or defective merchandise, and mis-shipped items are eligible for full refund or credit. Additionally, we will reimburse return ground shipping costs for damaged, defective, and mis-shipped items.

Please note that certain closeout and special order items carry a restocking fee if returned.

Refused delivery:
We treat refused packages as returns. Your refund will have the return shipping charges deducted.

Please keep a copy of all information until you have received your refund or replacement item(s).

Return address:

The Bicycle Chain Warehouse
104 West Main Street
Carrboro, NC 27510

For more information regarding online returns, please call customer service at 919-933-2775 or email “”.

Pricing Policy:
We do not price match. We do not give out "rain checks", however we always honor prices on back-ordered items.

We work hard to find volume bargains where we can buy in bulk and pass on the savings to you. Due to fluctuations in our inventory and product availability from our distributors, prices and shipping charges are subject to change at any time.

We work hard to keep the information on our website up to date, especially when items are either in limited supply, special order only, or currently back-ordered with our suppliers. If you find any errors on our website, please contact us.